Live Advisory

Specialist support to convert shoppers

Live Advisory offers live expert consultations and product demonstrations that guide shoppers through complex buying decisions. Available in Basic, Plus and Exclusive packages with tailored reporting to measure views, conversion rate and customer satisfaction.

Why book Live Advisory?

Real-time specialist guidance reduces purchase hesitation, improves product understanding and increases conversion. Live Advisory combines human expertise with data-driven targeting to deliver meaningful uplift in consideration and sales.

Key benefits

  • Personalized, expert‑led consultations and live product demos that shorten the path to purchase
  • Increased conversion and customer satisfaction through specialist recommendations
  • Flexible packages (Basic, Plus, Exclusive) to match scope and service level
  • Measurable outcomes: views, conversion rate and customer satisfaction metrics
  • Quarterly package adjustments and ongoing performance reporting

How Live Advisory works

1

Plan & package selection

Choose Basic, Plus or Exclusive; define objectives, target categories and preferred markets.

2

Setup & scheduling

Agree on formats (one‑to‑one consults, group demos, livestreams), schedule sessions and complete onboarding (setup fee applies).

3

Execution & moderation

Experts run live consultations and demos, answer shopper questions and recommend products; sessions are promoted in agreed channels.

4

Reporting & optimization

Receive package reports on views, conversion rate and customer satisfaction; adjust format, frequency or scope quarterly.

Features

  • Service tiers: Basic / Plus / Exclusive with increasing levels of coverage and reporting
  • Formats: scheduled 1:1 consults, group demos, livestreams and on‑demand advisory sessions
  • KPI tracking: views, conversions, customer satisfaction and session engagement
  • Flexible billing: monthly payment plus a setup fee; individual pricing per package
  • Minimum contract: 6 or 12 months; package changes quarterly

Best uses

  • High‑consideration product categories where expert advice reduces friction
  • New product launches requiring live demonstration and Q&A
  • Premium SKUs and complex technical purchases needing hands‑on explanation
  • Ongoing brand‑building with measurable conversion uplift

How to start

Choose your setup:

  • Request package details from Partner Marketing
  • Define goals, target categories and preferred advisory formats
  • Confirm market availability and contract term (6 or 12 months
  • Complete onboarding, pay setup fee and schedule sessions

What package options are available?

Three packages: Basic, Plus and Exclusive. Each offers a different scope of sessions, promotion and reporting. Pricing and exact deliverables are provided in the proposal.

Billing is monthly (recurring) plus a one‑time setup fee. Pricing is individual and depends on package, markets and required resources.

Minimum contract terms are 6 or 12 months. Packages can be reviewed and adjusted quarterly.

Core KPIs include number of views, conversion rate and customer satisfaction. Additional engagement metrics and detailed session reports are available per package.

Formats include scheduled one‑to‑one consultations, group demos, livestreamed sessions and on‑demand advisory. Formats are promoted via agreed channels to maximize reach.

Market and language availability vary. Partner Marketing will confirm supported markets and language options during briefing.

Yes – Live Advisory works well with onsite listings, display, SPA/SBA, newsletters and app push to create a full‑funnel campaign.

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